- Stringent Adherence To Quality Standards Such As ISO, CMM, Six Sigma
- Continuous Process Improvement And Process Streamlining To Ensure Resource Optimization
- Effective Use Of Tools To Monitor And Control Processes, Providing Transparency
- Internal Metrics And Performance Measures Reviewed By Top Management On A Weekly Basis
- Escalation Procedures And Change Control Board In Place To Effectively Manage, Change & Resolve Issues
Business Continuity And Disaster Recovery Framework:
Acumen has an effective business continuity and disaster recovery framework for maintenance projects.
The activities involved in the business continuity framework:
- Identify the mission critical status of the applications
- Prepare business continuity plans
- Perform failure mode effect analysis for the maintenance process
- Test business continuity plan
- Continuing process – for the complete life cycle of the maintenance project.
The activities involved in the disaster recovery framework:
- Identify possible disasters
- Prepare prevention and protection plan
- Prepare act sheets (actions)
- Prepare communication protocol charts
Along with redundancy built in for the wan, a combination of methods are used to ensure extremely high uptime and availability of all computing systems, including raid, equipment duplication, onsite parts sparing and support personnel and secondary maintenance procedures. A mix of dds-3 tapes and CD backups are used daily on rotation basis.
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